Frequently asked questions
Everything you need to know about our services, packages and how MOBIPNEUS works.
Service and booking
How does MOBIPNEUS service work?
Book online in a few minutes. A certified technician comes to your home, office or parking lot on the selected date and time. Service takes an average of 30 to 60 minutes per vehicle.
Which areas do you serve?
We cover Greater Saint-Jean-sur-Richelieu and the South Shore (Brossard, Mont-Saint-Hilaire, Saint-Lambert, La Prairie and more). Travel fees vary by area and are calculated automatically during booking.
What is the difference between a wheel change and tire removal / mounting / balancing?
Wheel change: your summer and winter tires are already mounted on their own wheels — we swap the complete wheels ($94,89). Removal / mounting / balancing: your tires share one set of wheels — we remove, mount and balance them ($119.89).
Do I need to be present during the service?
Ideally yes, to give us the keys and approve the work. If you cannot be there, contact us to arrange access to the vehicle.
Can I book several vehicles at the same address?
Yes. You can add up to 5 vehicles per standard booking — a volume discount applies automatically. For 6 or more vehicles, choose the group service for larger discounts.
Packages and pricing
How are prices calculated?
The base price depends on the work required. Package options (Standard, I can do it, Never touch them again, Ultimate), vehicle adjustments (pickup, commercial, 19-inch+ tires) and the time slot are added. The total is displayed in real time as you book — no surprises.
What is the “I can do it” package?
This is our budget option (−$15). You prepare your wheels before the technician arrives — we finish the job with the same safety checks.
What is the “Never touch them again” package?
Our all-inclusive package (+$50). We handle everything: installation, putting away off-season tires and a condition report. No lifting for you.
What is the “Ultimate” package?
The complete alloy wheel package (+$90). Includes everything in “Never touch them again”, plus wheel cleaning and rebalancing the off-season wheels. Available only for wheel changes.
Are there hidden fees?
No. The price shown during booking is the final price before taxes. All adjustments are calculated and displayed before confirmation.
Payment
Which payment methods do you accept?
Payment is made online by credit card through Stripe, a secure payment platform used by millions of businesses. We do not store card details.
When will I be charged?
Payment is processed when your booking is confirmed. If you cancel within the permitted timeframe, you receive a full refund.
Are taxes included in the displayed prices?
No. Displayed prices are before taxes. Québec GST and QST are added at payment.
Cancellations and changes
Can I cancel or change my booking?
You can cancel or change your appointment at least 48 hours before the scheduled time. Contact contact@mobipneus.ca to make a request. See the terms and conditions for refund details.
What happens in bad weather?
We will contact you to reschedule if weather conditions prevent safe service. There is no additional charge.
Tires and catalogue
Do you sell tires?
Yes. To get a quote, select “Buy tires” in our contact form and enter the size you need. Direct online purchasing is currently unavailable. We do not offer tire storage.
How do I find the right tire size?
The size is on your current tire's sidewall (e.g. 225/65R17). It is also on the driver's door jamb label or in the owner's manual.
Can I supply my own tires?
Absolutely. Simply select a service without a tire purchase when booking. Our technician will install the tires you already have.
Account and privacy
Do I need an account to book?
No. You can book without an account by entering your name, email and phone number. An account lets you track bookings and access the ambassador program.
How do I access my customer account?
Sign in using your email on the sign-in page. You will find past and upcoming bookings and, if applicable, your referral program.
Is my personal information protected?
Yes. We comply with Québec Law 25 and federal PIPEDA. Read our Privacy Policy for details about our practices.
Didn't find your answer?
Contact us directly — we will respond promptly.