Privacy policy

When you use the website and our services, we may collect:

• First and last name and contact details (email, phone)

• Service address

• Vehicle information (type, number of vehicles)

• Payment data (processed by Stripe, not stored on our servers)

• Browsing data (cookies, IP address, pages visited)

Your personal information is used to:

• Process and confirm service bookings

• Manage tire orders

• Send confirmations by email and text

• Improve our services and user experience

• Respond to contact requests

We do not sell or share your personal information with third parties for commercial purposes.

Payments are processed by Stripe, a PCI-DSS certified provider.

MOBIPNEUS never has access to your full credit card numbers.

All transactions are encrypted using TLS.

By booking a service, you agree to receive:

• A booking confirmation email

• A reminder text before service (if a phone number is provided)

• A follow-up email after the service

You can unsubscribe from promotional communications at any time by contacting us.

The website uses essential cookies (session, preferences).

Analytics cookies may be used to measure website traffic.

You can configure your browser to refuse cookies.

Under applicable Québec laws, you have the following rights:

• Access to your personal information

• Correction of inaccurate information

• Deletion of your information

• Withdrawal of consent

To exercise these rights, contact contact@mobipneus.ca.

Your personal information is retained for the time needed for the purposes described above.

Booking data is retained for 3 years after the last interaction.

Payment data is managed and retained by Stripe under its own policy.

For questions about this policy:

• Email: contact@mobipneus.ca

• Address: 855 Chemin du Grand Bernier N, Saint-Jean-sur-Richelieu, QC J3B 8H8